Car Rental FAQ

Where are you located and where can we pick up our car?
We are located in Keflavik only 5 minutes from the airport.
We provide an Orange Car Rental Airport Shuttle to all our valued customers either to or from the Kef International Airport.
Or you can also pick up the car at our office.

Where and how will I return the car?
You can return the vehicle at the following locations:
Orange Car Rental premises in Keflavik (no pick up or drop off fee)
Keflavik office ( 3 min drive to airport, free shuttle service) ( no pick up or drop off fee )
Keflavik area ( no pick up and drop off fee)
 

Does Orange Car Rental require a security deposit?

At the time of pick up you will be required to leave a deposit to cover the value of the insurance excess. The blocked/charged amount will be returned in full at the end of the rental if the vehicle is returned in the same condition as rented. Please note due to the foreign exchange rate and other possible banking charges the customer will have to take responsibility for the possible expenses involved when the deposit/excess is charged/refund.

You can lower that amount to 70.000. isk if you buy insurance package from us.

Read more about it here:

http://www.orangecarrental.is/insurances/



What kind of insurances do you offer?
A. CDW (358.000 ISK excess plus vat) - Included
B. Super CDW (176.000 isk excess )
C. Gravel Protection: 0 Excess
     Excess for broken windshield is 30%
D. SAAP. Sand and Ash Protection (70.000 isk Excess)
E. TP. Theft Protection (358.000 isk excess) - Included


What is SAAP. Sand And Ash Protection
 When renting a car in Iceland, in high winds and dry weather the ash from the volcanos and sand in the south coast can cause huge damage (500.000 - 1.500.000 isk) to the cars and all the cost has fallen on the renter, until now. By purchasing SAAP from Orange Car Rental the self risk in case of damage from sand and ash is lowered to 160.000 isk

Do I need to return the car with a full tank?
Yes and No, you get the car with a full tank and you need to return the car with a full tank.
Or Pay in advance for a full tank of fuel and bring the car back empty. Our rates at Orange Car Rental for this fuel service option are cheaper then the current local retail pump price.

How old do I need to be to rent a car in Iceland?
You need to be 20 years or old to rent a 4x4 car and 23 years old to rent a 4x4 car. Renter must have held a driver's license for one year to rent a car at Orange Car Rental.

What documents are needed to rent a car?
1.A valid drivers license for each driver, issued by your country of residence (N.B. For license holders from the UK, where the driving license is issued in 2 parts, both parts of the license need to be presented) and held for at least one year. It will be requested at every rental. Note that your International Driving License is valid only if accompanied by your normal Driving License. Driving License must be valid).
2. Your passport will also be required according to Icelandic law for car rentals.
3. Your valid credit card with an expiry date after the due check-in date. If you use a prepaid voucher as means of payment (with a specified value or the mention 'Group & Days apply', you must also present a credit card for those charges which have not been prepaid such as extras, refuelling charge, excess due in the event of damage to or loss of the rented vehicle. We accept all major credit cards Eurocard/Mastercard, VISA,  American Express, Diners Club, JCB,  Discover, UnionPay. We do not accept any prepaid cards or debit cards (Visa Electron).
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Is it possible to modify / cancel my reservation after it is confirmed?
Yes, we allow you to modify or cancel your reservation after it is confirmed, see detailed information under Terms and Agreement. You simply need to send us an email and our sales representative will assist you, booking@orangecarrental.is . For changes to reservations made via a Travel Agency, please contact the relevant agent.

How do you protect my personal and credit card information online?
The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Can I book additional extras or equipment?
Yes, you can book additional extras online. They involve extra cost and are subject to availability.

I would like to have details of excesses, their amount and how I will be charged in the event of damages?
Excesses will vary, depending on the vehicle category. Our staff, either in the Reservations Department or at the counter, will be happy to inform you about the excess corresponding to the vehicle category you wish to rent. If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobilisation charges) be lower than the excess charged, the difference will be reimbursed. If we are able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full.

Do I need to check the condition of the vehicle prior leaving the location?
Yes, you have to check that the vehicle condition report reflects the actual vehicle condition. If an apparent defect is not listed, please proceed to a joint examination of the vehicle with our employee, in order to update the rental agreement.

Lost items:
If you need to contact us regarding any lost items, please call or contact us through this web page and we will do our very best to help you reclaim your lost item. However, please note that we can accept no liability for items left in the vehicle at the end of the rental.

What happens if I return the vehicle to the wrong drop off location?
If you return the vehicle to a different location that was intended you will be then charged a higher rate.


What happens if I return the car late?
In most cases, our rates are daily rates where a day is considered as 24 hours, counted from the time the rental starts. If you return the car late, your rate will be recalculated, adding an extra day for each additional 24 hours you have kept the car. Each 24 hour period started counts as a whole rental day. In fact we offer you 60 minutes grace period after the 24 hours are up, just to give you a bit more time. So a rental of 24 hours and 60 minutes still counts as a one day rental.
IMPORTANT: Remember that your insurances only cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement.

What happens if the car breaks down?
You give us a call at our Break down emergency number +(354) 6618333
We have friendly workshops all around Iceland that can fix the car, If that doesn't work out, we will bring you another car as soon as possible. But with our maintenance policy we have never experienced a break down and we aim to keep it that way.

EMERGENCY ASSISTANCE: Call 112
Police, ambulance, fire engine or all emergency circumstances

Any other questions?
Don't hesitate to drop us a line at info@OrangeCarRental.is   or you can call us at +(354) 511-3111

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